CONCIERGE

Our concierge service was conceived to assist your shopping experience with us. If you can’t find what you are looking for, please get in touch and we will assign someone to help you with your order.

CONTACT

If you have any queries or if we can be of any further assistance, please do not hesitate to contact us by any means preferable to you.

 

CLIENT SERVICE HOURS

 

Monday through Sunday

Available 24hrs

(+44) 0808 178 73 98

 

EMAIL

concierge@billionerikko.com

PLACING ORDERS

TO PLACE YOUR ORDER ONLINE:

 

Select the item color and size then proceed to add the item to your cart.

 

For customers with U.K. payment methods, please proceed to checkout via creditcard (Visa, Mastercard, Discover, American Express) through PayPal. For international orders or customers with non-U.K. payment methods please proceed to checkout via PayPal.

 

Your billing and shipping address must be within the same country unless using PayPal.

 

Once you have entered your correct email address, billing, shipping and payment information, submit your order.

 

You will then receive a confirmation email once your order is successfully placed.

PAYMENTS & PROMOTIONS

We accept the following payment methods:

 

DOMESTIC ORDERS

 

PayPal, Mastercard, Visa, Maestro and American Express

 

INTERNATIONAL ORDERS

 

PayPal, Mastercard, Visa, Maestro and American Express

We will only ship to addresses that match the billing address of the credit card you use unless using PayPal. When using PayPal, we will only ship to “confirmed” PayPal addresses.

Any orders placed that do not comply with this policy will be cancelled and refunded. Pricing on our website is displayed in British Pounds. International posted rates are not live rates and may not be the exact conversion amount, it is intended as a guide only.

 

PROMOTIONS

 

Promotions on our site are subject to change without notice.

SHIPPING & DELIVERY

We ship all orders via DHL. Orders are processed within 24-48 business hours of placing your order before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays.

 

When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will not ship to P.O. Boxes. When using PayPal we will only ship to “confirmed” addresses.

RETURNS

Merchandise may be returned for a refund (minus shipping costs) within fourteen (14) days of the original purchase date only when accompanied by the original sales receipt, original shoe box and packaging materials. After fourteen days (14) all sales will be final and merchandise will not be eligible for return. Merchandise that has been worn, used, altered or damaged will not be accepted for a return.  Once our returns department has inspected the item(s) and approved them for re-sale, you will be refunded the cost of the item(s) and you can then purchase the style/color/size you wish. If the item is defective, the replacement merchandise will be shipped after our returns department have inspected the item.

 

Do not use the original shoe box as the shipping box. Billione Rikko will not be responsible for processing of such items.

 

Please contact customer service if you have any questions prior to processing a return. All returns must have a return label on the package with a Return Reference Number (RRN). To process your return and receive an RRN, please email our return desk at: concierge@billionerikko.com. Customers are recommended to obtain a tracking number prior to sending back returns. Once an RRN is processed, the items must be shipped out immediately so packages can be received within 2 weeks of the date the RRN was created. Billione Rikko reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.

+ Contact us

CONTACT

If you have any queries or if we can be of any further assistance, please do not hesitate to contact us by any means preferable to you.

 

CLIENT SERVICE HOURS

 

Monday through Sunday

Available 24hrs

(+44) 0808 178 73 98

 

EMAIL

concierge@billionerikko.com

+ Orders

PLACING ORDERS

TO PLACE YOUR ORDER ONLINE:

 

Select the item color and size then proceed to add the item to your cart.

 

For customers with U.K. payment methods, please proceed to checkout via creditcard (Visa, Mastercard, Discover, American Express) through PayPal. For international orders or customers with non-U.K. payment methods please proceed to checkout via PayPal.

 

Your billing and shipping address must be within the same country unless using PayPal.

 

Once you have entered your correct email address, billing, shipping and payment information, submit your order.

 

You will then receive a confirmation email once your order is successfully placed.

+ Payments

PAYMENTS & PROMOTIONS

We accept the following payment methods:

 

DOMESTIC ORDERS

 

PayPal, Mastercard, Visa, Maestro and American Express

 

INTERNATIONAL ORDERS

 

PayPal, Mastercard, Visa, Maestro and American Express

We will only ship to addresses that match the billing address of the credit card you use unless using PayPal. When using PayPal, we will only ship to “confirmed” PayPal addresses.

Any orders placed that do not comply with this policy will be cancelled and refunded. Pricing on our website is displayed in British Pounds. International posted rates are not live rates and may not be the exact conversion amount, it is intended as a guide only.

 

PROMOTIONS

 

Promotions on our site are subject to change without notice.

+ Shipping

SHIPPING & DELIVERY

We ship all orders via DHL. Orders are processed within 24-48 business hours of placing your order before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays.

 

When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will not ship to P.O. Boxes. When using PayPal we will only ship to “confirmed” addresses.

+ Returns

RETURNS

Merchandise may be returned for a refund (minus shipping costs) within fourteen (14) days of the original purchase date only when accompanied by the original sales receipt, original shoe box and packaging materials. After fourteen days (14) all sales will be final and merchandise will not be eligible for return. Merchandise that has been worn, used, altered or damaged will not be accepted for a return.  Once our returns department has inspected the item(s) and approved them for re-sale, you will be refunded the cost of the item(s) and you can then purchase the style/color/size you wish. If the item is defective, the replacement merchandise will be shipped after our returns department have inspected the item.

 

Do not use the original shoe box as the shipping box. Billione Rikko will not be responsible for processing of such items.

 

Please contact customer service if you have any questions prior to processing a return. All returns must have a return label on the package with a Return Reference Number (RRN). To process your return and receive an RRN, please email our return desk at: concierge@billionerikko.com. Customers are recommended to obtain a tracking number prior to sending back returns. Once an RRN is processed, the items must be shipped out immediately so packages can be received within 2 weeks of the date the RRN was created. Billione Rikko reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.

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